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Return policy

OUR RETURN & EXCHANGE POLICY

For all online and customer queries contact: info@freneticusa.com

ONLINE RETURNS

If for any reason you are not satisfied with an item purchased from insert website simply return it to us within 14 days of the original ship date.

Refunds are only available on regular priced items. Items purchased with a promotional code will receive a credit or exchange ONLY. Sale items unfortunately cannot be refunded or exchanged.

All merchandise returned must be unworn, unwashed, with the price tags intact. Returns must be postmarked within 14 days of the original ship date and should be sent prepaid. We recommend packages be returned via trackable and insured to the full amount of the merchandise. We are not responsible for missing packages. Exchanges/refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.

We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. If you received free shipping on your order but return the item, a shipping fee will be deducted from your refund in the amount of our current shipping pricing. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We have the right to deny credits if the merchandise returned does not meet our requirements.

Return and Exchange Procedure

Please email: insert email to begin the return or exchange procedure.

Customers will be responsible for the return shipping and handling charges. You will need to send the original or a copy of your invoice with your order in the event that your product is lost in transit.